Shipping & Returns
Shipping, Duties & Returns
All duties and taxes is included in the product price.
Shipping Locations
We currently ship to:
- United States
- Germany
- France
- Netherlands
- Belgium
- Australia
- Singapore
- Hong Kong
- Japan
Shipping carriers:
- DHL or FedEx (International)
- Japan Post (Domestic Japan)
*Please note: DHL/FedEx cannot ship to PO Box or APO/FPO addresses.
Processing Time
Orders are usually shipped within 3 business days after payment confirmation.
Estimated Delivery Time
- USA / Europe (DHL or FedEx): 3–7 business days
- Japan (Yu-Pack): 2–3 days
Delivery times may vary due to customs clearance or remote locations.
Shipping Cost
Shipping costs are automatically calculated at checkout.
If the actual shipping cost is lower than the charged amount, we will refund the difference after shipment.
Important Notes
- Please make sure your shipping address is correct before placing your order.
- You will receive a shipping notification email after dispatch.
- Tracking information may take some time to update after shipment.
Returns Policy
We accept returns for:
- Damaged items
- Faulty items
- Incorrect items
Please contact us within 14 days of receiving your order.
We will cover return shipping costs if the issue is caused by our error.
If you need to return an item, please contact us with your order number and details. We will guide you through the return process.
You can shop with confidence knowing that your order will be shipped safely and handled professionally from Japan.